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Birdair, Inc. Offers Customers Comprehensive Service and Support Options Long After their Projects are Complete

Birdair, Inc. Offers Customers Comprehensive Service and Support Options Long After their Projects are Complete

Published: August 25, 2008

For more than 50 years, Birdair, a leader in the design-build tensile structure roofing industry, has collaborated with architects and owners to create award-winning, architecturally enhanced buildings throughout the world.

As clients can attest, Birdair’s involvement does not end when the last segment of fabric membrane is unfurled or when the final steel cable is secured into place.

“Our first priority is total dedication to satisfying our customer’s needs after completion and handover of their facility,” says David Ricci, Director of Customer Service and Warranty for Birdair. “This is reflected in the services we offer, timely responses and information we can provide. Fifty years of servicing along with our experienced staff greatly add to these dimensions.”

From mega-projects like sports stadiums and convention centers to the smallest retail shopping center or other commercial applications, Birdair offers comprehensive service warranties tailored for each structure as well as preventative maintenance plans to promote maximum longevity.

Birdair offers a complete selection of support services to suit their clients’ needs. From the smallest repair to large scale modifications to total replacements of existing structures, Birdair’s field staff of superintendents, inspectors and technicians can provide clients with prompt and thorough answers to their questions.

Clients may contract with Birdair for one or any combination of the following services: Preventative maintenance; repair kit (including restocking) and repairs; emergency repairs; cleaning services; material testing program; design services; and project management services.

Birdair’s customer service manager is available for consultation and can offer a quote on these services to help clients make the best choice for their particular project. 

Tensile architectural roofing systems are a relatively new and evolving method of construction, particularly in the North American market. The many components that comprise a fabric roofing system may be overwhelming to building owners who find themselves in need of assistance once the job is completed.

With this in mind, Birdair offers an annual inspection program conducted by experienced personnel familiar with the latest installation and maintenance techniques used in the custom tensile structure industry.

At their option, Birdair clients can enter into a service agreement for one to ten years. The agreement covers on-site inspection visits. A full inspection is made of the fabric membrane and/or steel cable structure originally constructed by Birdair during the company’s original scope of work.

After an inspection, a detailed report with recommendations is completed and upon the client’s approval, the specified service work can be organized within a reasonable time period.

As a convenience to the client, Birdair can provide annual services at a lump-sum fixed cost for the inspection visits, as well as a daily rate for field superintendents, should the client decide to extend their stay.

There are some environmental conditions and climates where Birdair’s fabric membranes are utilized, which may warrant periodic cleaning. Dead leaves, wind-blown dust, bird droppings, fuel exhaust residue, as well as algae, mildew and mold are many of the types of surface contaminants that Birdair technicians can safely clean to keep clients’ tensile structures looking fresh.

With these capabilities and more, Birdair is committed to providing the best possible follow-up service and support throughout the life of its unique structures. This dedication to quality before and after each project is complete, ensures the company’s status as a leader in the custom tensile architectural industry. 

Download PDF Version: PDF icon 2008-08-25_Service_and_Support.pdf

About Birdair: Birdair, Inc. is the leading specialty contractor of custom tensile structures throughout the world. In addition to pre-construction services such as design assistance, budgeting, construction methodologies and project scheduling, Birdair provides design-build solutions in all aspects of project design, engineering, installation and maintenance. The company offers a selection of architectural fabric membranes, including PTFE fiberglass, ETFE film, PVC and Tensotherm™. Birdair, based in Buffalo, NY, is a member of the Taiyo Kogyo Group, with operations serving North and South America and other international locations. For more information about Birdair, like us on Facebook, call 1-800-622-2246 or visit www.birdair.com.